Frequently Asked Questions

In these times of uncertainty, we want to be very transparent with what is going on and reassure you that we are still here, still fully operational and still delivering orders safely to your home.

WAREHOUSE

Our warehouse partner in Sweden is up and running as usual while taking all the precautions necessary to ensure the safety and well-being of their employees.

SHIPPING

Our carriers are delivering with minimal interruption, but there may be delays caused by increased border controls, cancelled flights (express deliveries only), strict quarantine regulations and staffing shortage due to the current situation.To avoid unnecessary contact, many delivery partners have waived the requirement of a recipient signature upon receipt. A successful delivery will instead be documented via alternative processes, e.g. deliverer signature or online signature.

RETURNS

Returns are processed as usual with minor delays due to an added 48h quarantine period of all incoming parcels at our warehouse partner.If you have any other questions or concerns, don’t hesitate to contact us at hello@aaosweden.com (yes, our customer care team is also still hard at work, albeit from their home offices).

Yes! We offer complimentary (free) delivery worldwide on orders over $90 USD /  €80 EUR / 800 SEK. 

Yes!

We offer free exchanges up to 30 days after you receive your order. For more information, read about returns and exchanges here. 

It’s very simple to return or exchange an item –  just follow this link and we’ll get this sorted for you.

Sweden and EU: All of our orders ship from Sweden, so no import duties apply for deliveries in Sweden and EU.

USA & Canada: We cover any import duties and customs fees you may have, just email us and we'll refund you the amount. There are no customs fees for orders to the USA for orders up to $800. This means you won’t have to pay anything after completing your purchase on our website unless your order exceeds this amount.

Switzerland & Norway: We cover any import duties and customs fees you may have, just email us and we'll refund you the amount.

All other destinations: Please check with us as we'd love to cover any import duties for you. Just email us so we can confirm if we can refund you the amount before ordering.

We deliver to most destinations worldwide. If your country is not available in the address section on the checkout page, please email hello@aaosweden.com so we can help you.

Unfortunately we’re not currently able to deliver orders to Russia.

Sizing the Swedish (lagom) way

1. Find your favourite pair of slim jeans / chinos / trousers and check their size, pick the same size for your åäö pants.

2. The Pants have a tailored fit, if you're in between sizes or prefer a more relaxed fit, consider going for one size up.

3. Try The Pants at home. Need another size? We'll help you exchange for free. 

Need some final tailoring to the perfect length or waist? We'll reimburse you with store credit, bring them to your local tailor and email your receipt to hello@aaosweden.com

Want more sizing advice? Drop us an email or chat with us and we'll help you out! Remember that we offer free exchanges if they aren't right the first time.

Sizing the detailed (Swiss?) way

For exact measurements, compare your favourite pants to our detailed size chart below. Note that all pants are cut long (35 inch inseam) so we reimburse for hemming with store credit.

All measurements are garment measurements - take them on your pants lying out flat, not on the body. 

Sizing the Swedish (lagom) way

1. Find your favourite pair of shorts (or åäö pants if you have a pair) and check their size, pick the same size for your åäö shorts.

2. The Shorts have a tailored yet relaxed fit, if you're in between sizes or prefer a more relaxed fit, consider going for one size up.

3. Try The Shorts at home. Need another size? We'll help you exchange for free. 

Want more sizing advice? Drop us an email or chat with us and we'll help you out! Remember that we offer free exchanges if they aren't right the first time.

Sizing the detailed (Swiss?) way

For exact measurements, compare your favourite shorts to our detailed size chart below.

All measurements are garment measurements - take them on your pants lying out flat, not on the body. 

We guarantee everything we make under our Long-lasting warranty. Our pants are designed and built to be worn for a very long time. They have been with us for 13 000 km motorcycle trips, at weddings and funerals, on travels all around the world and daily bike rides around Stockholm.

Even after 3 years of development and countless prototypes, mistakes can happen in Borås. So if you have something that has gone wrong, let us know and we’ll help you out. We will always try to repair them. If we can’t do that, we’ll replace them. And if we can’t replace them, we’ll refund you.

Just email us at hello@aaosweden.com and we'll make you feel good again.

You can find care instructions for each of our products on its label. You can also read our guide for how to take care of your pants here.

The Square is the symbol of our relentless attention to detail, that we will never compromise. Read the full story here.

The only place to buy åäö products is on this website. You can also visit us in Stockholm, go here to read more and book a visit.

If you’re a journalist who’d like to know more about åäö, arrange an interview with our founders or get hold of some hi-res images, email us at hello@aaosweden.com and we’ll be happy to get this sorted for you. You can also check out our press kit here.