In these times of uncertainty, we want to be very transparent with what is going on and reassure you that we are still here, still fully operational and still delivering orders safely to your home.
Our warehouse partner in Sweden is up and running as usual while taking all the precautions necessary to ensure the safety and well-being of their employees.
Our carriers are delivering with minimal interruption, but there may be delays caused by increased border controls, cancelled flights (express deliveries only), strict quarantine regulations and staffing shortage due to the current situation.To avoid unnecessary contact, many delivery partners have waived the requirement of a recipient signature upon receipt. A successful delivery will instead be documented via alternative processes, e.g. deliverer signature or online signature.
Returns are processed as usual with minor delays due to an added 48h quarantine period of all incoming parcels at our warehouse partner.If you have any other questions or concerns, don’t hesitate to contact us at firstname.lastname@example.org (yes, our customer care team is also still hard at work, albeit from their home offices).