Returns & Refund Policy

Returns & exchanges

For the most common questions, check out our FAQ.

Returns and exchanges can be made within 30 days of receiving the delivery (return must be shipped by day 30). The package may be opened upon receipt but all items must be returned unused (in the same condition as when received). All original packaging must also be returned unused. Items returned after 30 days of receiving the delivery will be sent back to the customer.

Please contact us if you would like to exchange size or return for a refund and we will set you up with a return label. We cannot take responsibility for shipments that are sent to us without a tracking number so please request a return label before sending your return.

Sweden: Exchanges are free, returns for a refund cost 10 USD

Europe: Exchanges are free, returns for a refund cost 20 USD

Non-EU: Exchanges are free, returns for a refund cost 40 USD.

Non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

If you live outside of the EU, please contact us to receive a pro-forma for your return.

There are certain situations where only partial refunds are granted

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@aaosweden.com.