Free shipping worldwide | Free returns in Sweden

Returns & Refund Policy

Returns & Refund Policy

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t guarantee you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact us at care@aaosweden.com if you would like to change your size or return for a refund and we will set you up with a return label. We cannot take responsibility for shipments that are sent to us without a tracking number so please request a return label before sending your return.

To cover for return shipping to Stockholm, there will be a charge as per below:

Sweden: Free


Europe: 20 EUR

Rest of world: 40 USD

For size changes, the above charges will cover shipping both ways (i.e. back to us and back to you again).

Non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

care@aaosweden.com.

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